ITSM - Information Technology Service Management
IT Service Management is a critical set of business capabilities comprised of capacity, competence and confidence for transforming information technology resources into valuable services for customers. Micent
® has the internal expertise to help you develop contemporary IT service management standards in order to minimise risks as well as to comply with international frameworks and standards such as ITIL v3, ISO/IEC 20000 and ISO/IEC 27001.