The performance of IT operations has profound impacts on the business, customer experience, and overall value perceived by the enterprise. The evolution of web, infrastructure and application technologies drive greater expectations in user experience and often outpace the capacity of IT. ITSM comprises processes, functions, procedures, roles and responsibilities that will help you maximize your efforts to manage IT services end-to-end.
Businesses across the world are increasingly benefiting from the core achievements due to optimizing their ITSM efforts. These achievements can be grouped in the following main categories:
Businesses across the world are increasingly benefiting from the core achievements due to optimizing their ITSM efforts. These achievements can be grouped in the following main categories:
- Optimized IT resources usage
- Improved IT management efficiency and effectiveness
- Improved IT services monitoring capacity & quality
- Reduction of service calls and increase in user satisfaction with streamlined services
Industry standard approach to ITSM
Micent® offers its clients customized ITSM consulting solutions built on the ITIL best practice. Solutions are aligned with ISO/IEC 20000 & 27001 standard requirements. The program scope starts at any preferred point of the ITSM lifecycle including Strategy, Planning, Architecture, Integration, Optimization and Transformation.
Our experts are fitted ITIL v3 Expert and ISO/IEC 20000 practitioner qualifications and accredited to conduct ITSM assessment and project management projects. In line with our hands-on experience in establishing and managing IT Service Management systems in numerous sectors, we offer custom approaches those take into account sensitivities around business priorities, capacity and budgetary constraints.
We believe in working with you rather than working for you to transform the way you manage your IT and accelerating your ITSM best practices adoption. Depending on your present ITSM capacity and the scale of change desired, Micent® provides the following consulting solutions individually or as a sequence:
1- Startup
2- Assessment
3- Skills Development
4- Rollout
Our experts are fitted ITIL v3 Expert and ISO/IEC 20000 practitioner qualifications and accredited to conduct ITSM assessment and project management projects. In line with our hands-on experience in establishing and managing IT Service Management systems in numerous sectors, we offer custom approaches those take into account sensitivities around business priorities, capacity and budgetary constraints.
We believe in working with you rather than working for you to transform the way you manage your IT and accelerating your ITSM best practices adoption. Depending on your present ITSM capacity and the scale of change desired, Micent® provides the following consulting solutions individually or as a sequence:
1- Startup
2- Assessment
3- Skills Development
4- Rollout
Why makes our approach unique?
Below are the extracts of why Micent® is the right partner for your business on the way to ITSM:
Benefits and underlying risks
Minimising the impacts of any natural or human induced incidents as well as operational problems is only possible through having concrete disaster recovery plan, policies and procedures. If not managed properly, incidents like earthquake, flood, fire, theft, vandalism, epidemic, IT or facilities system breakdowns can have severe effects on businesses. Since IT systems are becoming more and more central in business management cycles, the risk of compromising the business for not having the necessary crisis plans is more critical than ever. Micent® is equipped with the necessary skills and frameworks to provide guidance for continuity or recovery of information technology services.
Your business is accountable for complying with local and international Information Security regulations. Micent® follows the European legislations such as Data Protection and Cookies Management helping your business to control IT Information Security and Access management processes eliminating any possible legal and reputational risks.
Private and public sector recognize and sets ISO 20000 as a prerequisite for managing or governing IT business where ISO 20000 certification is highly preferred by technology centric businesses operations such as telecom operators, banks and hospitals. Considering that around 700 market leading businesses worldwide already have ISO/IEC 20000 certification and counting, it is a critical that your business is decorated with the international accreditations before the competitors.
Establishing clear relationship between business requirements and quality or performance of IT services will provide clear benefits of managing IT budgets efficiently. Many businesses worldwide, suffer from applying IT technology driven budgeting approaches which endanger the business capacity to respond to demand for not considering end-to-end performance of IT services as a prime objective. With Micent®'s ITSM programme guidance your business is protected against financial and human resource waste ensuring the financial resources are utilised in an optimal way.
