Why is learning and development essential for marketing and customer service excellence?
Even one employee's ignorance of recognising the importance of service quality is enough to alienate and drive away your customers from your brand. Excellence in marketing and customer service depends on highly skilled, focussed and motivated employees. Having a workforce that understands your brand promise and delivers to defined standards is crucial to unlock your business potential. Investing in learning and development of your employees will help you gain competitive advantage and Micent's proven track record of providing excellent knowledge transfer programmes will add a significant value to the return on your investment.
What can Micent® offer to your business?
Micent® offers a comprehensive range of training and development programmes that could contribute to your improved performance in marketing, branding and customer service. Our aim is to build our clients' capabilities in these areas and to help them become market leaders or maintain their leading positions.
Our courses are designed by experts to develop the skills needed in order to succeed in business. These direct and e-learning programmes are constantly updated in order to improve your ability to acquire, understand and delight your customers. Our team of highly experienced trainers and coaches have a proven record of delivering exceptional learning experiences that could benefit your business for years to come.
Our courses are designed by experts to develop the skills needed in order to succeed in business. These direct and e-learning programmes are constantly updated in order to improve your ability to acquire, understand and delight your customers. Our team of highly experienced trainers and coaches have a proven record of delivering exceptional learning experiences that could benefit your business for years to come.
What can Micent® offer to your business?
Our existing learning and development programmes have been designed after years of industrial experience and field tested by our individual programme coordinators. We are also working towards providing internationally recognised qualifications from UK institutions for companies to distinguish themselves from their competitors in today's highly competitive business environment.
Micent® currently offers over 70 L&D programs that could be delivered individually or as part of our tailor made consultancy offerings.
Micent® currently offers over 70 L&D programs that could be delivered individually or as part of our tailor made consultancy offerings.
- Customer Experience Management
- Customer Services Management
- Business Intelligence
- Change Management
- Leadership
- Sales & Marketing
- Professional Competencies Development
- Creativity and Innovation
- Personal Skills Development
